Refund policy

30-day refund requests

Contact Cozy Veil within 30 days of delivery to request a refund. For change-of-mind requests, stockings must be unworn, unwashed, undamaged and in their original packaging. For hygiene reasons, worn or washed stockings are not eligible for change-of-mind refunds. This does not exclude claims for faulty, damaged or incorrect items.

How to request a refund

Email support@cozyveil.store with your order number and reason for the request. For damaged or incorrect items, include clear photographs where reasonably possible. We review each request under this policy and may ask for additional information needed to verify the issue.

No item return required for approved refunds

If your refund is approved, you may keep the item. No physical return, return shipping payment or restocking fee is required. Please do not send items to Cozy Veil or to the parcel sender. Contact us first so we can review and confirm the resolution.

Refund processing

We will notify you of the outcome after reviewing your request. Approved refunds are processed to the original payment method within 10 business days of approval. Your bank or payment provider may take additional time to post the credit. Contact us if a refund has not appeared after that period.

Different sizes, colors and cancellations

For a different color or size, request an eligible refund and place a new order for the option you want, subject to availability. Contact us promptly to request cancellation before fulfillment starts. We cannot guarantee cancellation after fulfillment has begun.

This policy does not limit consumer rights that cannot be excluded under applicable law.